Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Support@PatioAmbiance.com.

No Shipping outside the USA.

Shipping Options:

Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-7 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas will not be assembled.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE

At Patio Ambiance, we believe outdoor living should reflect the same sophistication and comfort as your indoor spaces. That’s why we offer a curated selection of the world’s finest luxury patio furniture and outdoor accessories—each piece chosen for its superior craftsmanship, timeless design, and enduring quality.

Our partnerships with premium brands ensure you have access to only the best in outdoor living, while our dedication to personalized, white-glove service guarantees a shopping experience as refined as the products we sell. From expert design advice to seamless delivery and support, we go above and beyond—because excellence isn’t optional, it’s expected.

Welcome to Patio Ambiance, where luxury lives outdoors.